Responsible Gaming at ck1991

1 Our Commitment to Safe Play

ck1991 is one of Bangladesh's most trusted online gaming platforms, and with that trust comes a genuine responsibility to promote safe, sustainable, and enjoyable gambling. Responsible gaming is not a compliance checkbox for us — it is a core principle embedded in every aspect of how the platform is built, operated, and supported.

We recognise that the overwhelming majority of our players — from Dhaka and Chittagong to Sylhet, Khulna, and Rajshahi — engage with cricket betting, slots, live casino, and table tennis markets purely as a leisure activity. Our goal is to keep it that way: fun, controlled, and free from harm.

ck1991's responsible gaming programme is structured around four pillars: prevention (tools that stop problems before they start), intervention (proactive monitoring and early alerts), support (access to help when it is needed), and protection (strict age verification and account controls that safeguard vulnerable players).

We also invest continuously in staff training so that our support agents can recognise the indicators of problem gambling and respond with empathy, professionalism, and the right signposting to external resources. Responsible gaming is a team effort, and every member of the ck1991 team plays a role.

2 18+ Age Restriction Policy

ck1991 operates a strict 18+ only policy across all products and features, including cricket betting, slot games, live casino, and table tennis markets. No person under the age of 18 is permitted to open an account, deposit funds, or participate in any form of gambling on this platform.

2.1 Age Verification Process

All new accounts are subject to Know Your Customer (KYC) age verification before withdrawals are processed and, in certain cases, before deposits above a threshold are accepted. Verification is carried out by submitting one of the following documents:

• National Identity Card (NID) issued by the Bangladesh Election Commission;
• Valid passport;
• Birth registration certificate (for players aged 18–20, combined with a secondary document).

Where age cannot be confirmed to our satisfaction, the account will be suspended until adequate documentation is provided. Any funds deposited by an account holder who is subsequently found to be under 18 will be returned via the original payment method, and the account will be permanently closed.

2.2 Protecting Minors

If you share a device with a young person or have children in your household, we strongly encourage you to use parental control software and to ensure your ck1991 account credentials are stored securely and never shared. Several reputable parental control tools are available free of charge to help keep gambling sites inaccessible to minors.

3 Deposit & Spending Limits

One of the most practical ways to keep gambling enjoyable is to decide in advance how much money you are comfortable spending and to enforce that decision automatically. ck1991 provides three types of financial limits that you can configure at any time from within your account settings.

3.1 Daily Deposit Limit

Set the maximum amount you can deposit within any rolling 24-hour period. For example, you might set a daily deposit limit of ৳2,000 to ensure your total spend across cricket, slots, and live casino in a single day cannot exceed that amount regardless of session outcomes.

3.2 Weekly Deposit Limit

A 7-day rolling cap on total deposits. Weekly limits are useful if your gaming tends to be spread across multiple sessions through the week, as they give you a longer-horizon view of your expenditure.

3.3 Monthly Deposit Limit

A 30-day rolling limit providing the broadest budgetary control. If your month's deposit allowance is ৳20,000, ck1991 will automatically block any deposit attempt that would take you over that figure, regardless of the payment method used — whether bKash, Nagad, Rocket, Upay, or card.

3.4 Loss Limits

In addition to deposit limits, ck1991 offers loss limits that cap the total net loss you can sustain over a given period. If your net losses reach your chosen threshold, your account will be automatically restricted from placing further bets until the limit period resets. Loss limits are separate from deposit limits and provide a second layer of protection.

3.5 Wager / Bet Limits

You may also set a maximum single-bet stake amount. This prevents impulsive high-stake bets that fall outside your usual gaming behaviour, particularly useful during high-excitement events such as BPL finals, IPL playoffs, or T20 World Cup matches.

4 Time-Out & Cool-Off Tools

Sometimes all it takes to restore perspective is a short, structured break. ck1991's time-out feature allows you to temporarily suspend your account for a fixed period without going through the full self-exclusion process. This is ideal when you feel you need to step back briefly — perhaps after an extended session or a run of losses — but intend to return to the platform once the period has ended.

4.1 Available Time-Out Periods

• 24 hours — a short overnight pause;
• 3 days — a weekend break;
• 7 days — a full week away from the platform;
• 30 days — a month-long cool-off period.

4.2 What Happens During a Time-Out

During an active time-out period, the following restrictions apply to your ck1991 account:

• You cannot log in to the platform;
• All deposit methods (bKash, Nagad, Rocket, Upay, card) are blocked;
• No bets can be placed on any product — cricket, slots, live casino, or table tennis;
• Pending withdrawals will continue to be processed normally;
• Promotional communications will be paused for the duration of the time-out.

4.3 How to Activate a Time-Out

Navigate to the Responsible Gaming section in your account settings, select "Take a Break", choose your preferred duration, and confirm. The time-out activates within seconds. Alternatively, contact our live chat support and ask an agent to apply a time-out on your behalf — this can be done at any time of day or night.

5 Self-Exclusion Programme

Self-exclusion is a formal commitment to stop gambling for an extended period. If you feel that gambling is having a negative impact on your life — financially, emotionally, or in your relationships — ck1991's self-exclusion programme provides a firm, enforceable mechanism to step away.

5.1 Self-Exclusion Periods

ck1991 offers the following self-exclusion durations:

• 6 months — the minimum self-exclusion period;
• 1 year;
• 3 years;
• 5 years;
• Permanent — account closed indefinitely with no option to reopen.

5.2 What Self-Exclusion Covers

When a self-exclusion is active, your ck1991 account is fully suspended. You cannot log in, deposit, place bets, or receive promotional communications. Any account balance at the time of self-exclusion will be made available for withdrawal — contact support at [email protected] to arrange the withdrawal of remaining funds.

5.3 How to Activate Self-Exclusion

Self-exclusion cannot be activated through the standard account settings panel — it requires direct contact with our support team to ensure the request is intentional and properly recorded. To activate self-exclusion:

1. Contact ck1991 support via live chat or by emailing [email protected] with the subject line "Self-Exclusion Request";
2. Confirm your registered username and the duration of self-exclusion you are requesting;
3. The support agent will apply the exclusion to your account within 24 hours and send you a written confirmation.

5.4 Attempting to Circumvent Self-Exclusion

If you attempt to open a new ck1991 account during a self-exclusion period, any such account will be closed immediately upon detection and any deposits made will be returned. We take the integrity of our self-exclusion programme seriously and will not process play activity carried out on accounts opened in violation of an active exclusion.

6 Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in oneself. The following checklist covers the most common warning signs. If you identify with several of these behaviours, it may be time to use one of ck1991's support tools or to seek external help.

• Spending more money on gambling than you can comfortably afford to lose.
• Chasing losses — placing additional bets specifically to recover money already lost.
• Feeling restless, irritable, or anxious when not gambling or when trying to cut back.
• Neglecting work, study, family, or social commitments because of time spent gambling.
• Borrowing money, selling possessions, or accumulating debt to fund gambling activity.
• Lying to friends or family members about how much you gamble or how much you have lost.
• Using gambling as a way to escape stress, depression, anxiety, or personal problems.
• Spending increasing amounts of time thinking about gambling when you are not playing.
• Feeling that you need to gamble with increasingly large amounts to feel the same level of excitement.
• Making repeated unsuccessful attempts to reduce or stop gambling on your own.

6.1 Signs in Someone You Know

Problem gambling does not only affect the individual — it affects families, friends, and colleagues. If you are concerned about someone close to you, look out for sudden changes in their financial situation, unexplained absences, secretive behaviour around their phone or computer, or expressions of guilt and shame. Encouraging them to speak to our support team or to an external counselling service is a meaningful act of care.

7 Player Protection Measures

Beyond the individual tools available to players, ck1991 operates platform-wide safeguards designed to identify and respond to potentially harmful gambling patterns before they escalate.

7.1 Proactive Account Monitoring

Our systems continuously analyse account activity across a range of behavioural indicators — including session frequency and duration, deposit velocity, bet size escalation, and loss chasing patterns. Where an account triggers our monitoring thresholds, a member of our responsible gaming team will proactively reach out to the player to check in and, where appropriate, suggest available tools.

7.2 Responsible Marketing

ck1991 does not direct gambling promotions, bonus offers, or re-engagement campaigns at players who have:

• Set deposit, loss, or wager limits on their account;
• Activated a time-out or cool-off period;
• Previously requested self-exclusion (even after the exclusion period has ended, for a minimum of 6 months);
• Contacted support to express concern about their gambling behaviour.

7.3 Account Verification and KYC

Rigorous Know Your Customer processes serve a dual purpose: they protect the integrity of the platform against fraud and money laundering, and they ensure that every player is who they claim to be and is of legal age. Players who cannot verify their identity cannot access withdrawal functionality, which provides a natural friction point that often prompts reflection about the scale of play.

7.4 Reality Check Notifications

Players who enable reality check alerts will receive periodic in-session notifications displaying the duration of their current session and a summary of their net gaming result. These notifications are deliberately neutral in tone — they do not encourage continued play and they do not offer bonuses or incentives. Their sole purpose is to provide an honest snapshot of activity and invite a conscious decision about whether to continue.

8 Support & Help Resources

If you are concerned about your gambling, or if you simply want to talk through your options, ck1991's support team is available 24 hours a day, 7 days a week. Every support agent has received training in responsible gaming and will treat your enquiry with sensitivity and complete confidentiality. There is no judgment — only support.

8.1 Contact ck1991 Support

Reach out via live chat directly on the platform, or send an email to our support team. For responsible gaming matters specifically, we recommend using the email channel so that a full written record of your request is maintained.

8.2 Guidance for Friends and Family

If someone in your household is showing signs of problem gambling, the most helpful first step is to open a calm, non-judgmental conversation. Let them know you are concerned and that support is available. Avoid accusatory language and focus on specific behaviours you have observed rather than character judgements. Encourage them to reach out to ck1991 support or to seek external counselling.

8.3 Keeping Gambling in Perspective

Healthy gambling has three characteristics: it is funded from disposable income (not essential household money), it occupies a defined, time-limited portion of leisure time, and it is treated as entertainment with an accepted cost — not as a method of generating income. If any of these three foundations are missing from your current approach to gambling, it is worth taking a step back and using the tools ck1991 provides to reset those boundaries.