Privacy Policy

1 Information We Collect

ck1991 collects personal information through several channels when you interact with the platform. The categories of data we collect, and the circumstances in which we collect them, are described below.

1.1 Information You Provide Directly

When you register an account, make a deposit, request a withdrawal, or contact our support team, you may provide us with the following categories of personal data:

• Identity data: full legal name, date of birth, gender, and nationality;
• Contact data: email address, mobile phone number, and residential address (including city — for example, Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi);
• Account credentials: username and hashed (never plain-text) password;
• Financial data: payment method identifiers (e.g., bKash mobile number, Nagad account reference, bank account details), deposit and withdrawal transaction records;
• Verification documents: copies of national identity card, passport, driving licence, or utility bills submitted for KYC (Know Your Customer) verification;
• Communications data: the content of live chat conversations, support emails, and any feedback or complaints you submit.

1.2 Information Collected Automatically

When you access the ck1991 platform, certain technical data is collected automatically by our systems and third-party analytics tools:

• Device and technical data: IP address, browser type and version, operating system, device identifiers, screen resolution, and time zone setting;
• Usage data: pages visited, features accessed, games played, session duration, bet amounts, game outcomes, and in-platform navigation sequences;
• Log data: server access logs, error reports, and security event logs linked to your account or session;
• Cookie data: session tokens, preference settings, and analytics identifiers stored via cookies and similar technologies (see Section 4 for full details).

1.3 Information Received from Third Parties

In certain circumstances, ck1991 may receive personal data about you from third parties, including:

• Payment service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) confirming the status of transactions;
• Identity verification service providers used as part of our KYC process;
• Fraud prevention and anti-money laundering screening services;
• Responsible gaming databases to which you have previously registered a self-exclusion.

2 How We Use Your Data

ck1991 uses the personal data described in Section 1 for the following specific purposes. We do not use your data in ways that are incompatible with the purposes listed here.

2.1 Promotional Communications

ck1991 may send you promotional communications about bonuses, seasonal offers (such as Eid specials, BPL season promotions, or Pohela Boishakh offers), and new game launches only where you have given explicit consent during registration or in your account settings. You may withdraw this consent at any time by updating your communication preferences in your account settings or by contacting support. Withdrawal of consent does not affect the lawfulness of any processing carried out before consent was withdrawn.

2.2 Automated Decision-Making

ck1991 uses automated systems to flag accounts for fraud screening and responsible gaming review. Where an automated process results in a decision that significantly affects you — such as a temporary withdrawal hold or account restriction — you have the right to request human review of that decision. Please contact [email protected] to exercise this right.

3 Data Sharing & Disclosure

ck1991 does not sell or rent your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

3.1 Service Providers

We engage trusted third-party service providers who process data on our behalf under strict contractual data processing agreements. These include:

• Payment processors: bKash, Nagad, Rocket, and Upay, as well as card processors such as Visa and Mastercard, receive the transaction data necessary to execute your deposits and withdrawals;
• Identity verification providers: receive copies of your KYC documents to perform independent identity and age checks;
• Cloud infrastructure providers: host our servers and databases under enterprise-grade security agreements;
• Analytics providers: receive anonymised or pseudonymised usage data to help us understand platform performance.

3.2 Legal and Regulatory Disclosure

ck1991 may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where we are required to do so by applicable law, court order, or government directive. We will notify you of such a disclosure where legally permitted to do so.

3.3 Business Transfers

In the event that ck1991 undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify registered players via the email address on their account prior to any such transfer and will ensure that the acquiring entity commits to privacy standards at least as protective as those set out in this policy.

4 Cookies & Tracking Technologies

ck1991 uses cookies and similar tracking technologies (such as local storage and session tokens) to operate the platform, remember your preferences, and analyse usage. This section explains what we use, why, and for how long.

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits and to remember information about your session. Cookies do not contain executable code and cannot access other files on your device.

4.2 Categories of Cookies We Use

4.3 Managing Cookies

Strictly necessary cookies cannot be disabled as they are essential for the platform to function correctly. You may disable functional and analytics cookies through your browser settings. Please note that disabling functional cookies may affect your experience on the platform — for example, your display preferences may not be saved between sessions.

Most modern browsers allow you to view, manage, block, and delete cookies through their privacy or settings menu. Refer to your browser's help documentation for specific instructions.

5 Data Retention

ck1991 retains personal data only for as long as it is necessary for the purpose for which it was collected, or as required by applicable law. The following retention periods apply to the main categories of data we hold.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be linked to an individual. Anonymised aggregate data may be retained indefinitely for statistical purposes.

6 Data Security

ck1991 takes the security of your personal data seriously. We implement a layered set of technical and organisational measures to protect your information against unauthorised access, accidental loss, alteration, or disclosure.

6.1 Technical Measures

• SSL/TLS encryption: All data in transit between your device and our servers is encrypted using TLS 1.2 or higher;
• Encryption at rest: Sensitive data fields, including payment identifiers and verification document contents, are encrypted within our databases;
• Password hashing: Account passwords are never stored in plain text. We use industry-standard hashing algorithms with salting;
• Two-factor authentication (2FA): Available and strongly recommended for all player accounts;
• Intrusion detection: Automated systems monitor for unusual access patterns and flag potential security incidents in real time;
• Access controls: Internal access to personal data is restricted to staff who have a legitimate operational need, and all access is logged.

6.2 Organisational Measures

• All staff with access to personal data receive regular training on data protection obligations and security best practices;
• Third-party service providers are assessed for security compliance before onboarding and are bound by contractual data processing agreements;
• ck1991 maintains an incident response plan to manage and report data breaches in a timely manner.

6.3 Reporting a Security Concern

If you believe your ck1991 account has been compromised, or if you discover a potential security vulnerability on our platform, please contact our security team immediately at [email protected] with the subject line "Security Issue". We take all security reports seriously and will investigate and respond within 24 hours.

7 Your Privacy Rights

As a user of the ck1991 platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". We will respond within five business days.

7.1 Right of Access

You have the right to request a copy of the personal data ck1991 holds about you. We will provide this in a structured, commonly used, machine-readable format (e.g., CSV or PDF) upon request. We may ask you to verify your identity before fulfilling an access request.

7.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. For most standard account fields (name, contact details, address), you may update these directly through your account settings. For identity and verification data, please contact support.

7.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent and there is no other legal basis for processing, or where the data has been unlawfully processed. Please note that some data must be retained for legal compliance (see Section 5), and erasure requests cannot override these obligations.

7.4 Right to Restriction of Processing

You have the right to request that we restrict our processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested, or where you have objected to processing and we are assessing whether our legitimate interests override your rights.

7.5 Right to Object

Where we process your data on the basis of legitimate interest (for example, for analytics or fraud prevention), you have the right to object to that processing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or the processing is for the establishment, exercise, or defence of legal claims.

7.6 Right to Withdraw Consent

Where we rely on your consent as the legal basis for processing (e.g., promotional communications), you may withdraw that consent at any time through your account settings or by contacting support. Withdrawal does not affect the lawfulness of prior processing.

8 Contact & Complaints

If you have any questions, concerns, or complaints about how ck1991 handles your personal data, please contact our support team in the first instance. We are committed to resolving privacy concerns promptly and transparently.

8.1 How to Contact Us

• Email: [email protected] (subject line: "Privacy Query" or "Data Rights Request")
• Live Chat: Available 24/7 directly on the ck1991 platform
• Response time: Email within 2 hours; live chat under 2 minutes (Bangladesh Standard Time, BST, UTC+6)

8.2 Escalation and Complaints

If you are not satisfied with our response to a privacy query or data rights request, you may escalate the matter by sending a formal complaint to [email protected] with the subject line "Formal Privacy Complaint". We will acknowledge your complaint within 24 hours and provide a substantive response within 10 business days.

8.3 Changes to This Policy

ck1991 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, the services we offer, or applicable legal requirements. The current version will always be accessible at https://ck1991.app/privacy-policy with the effective date shown at the top of the page. Where changes are material, we will notify registered players by platform notification or email before the changes take effect.